Customer Feedback

Welcome to the FSP Customer Response web site. By taking just two minutes to answer these questions, you can help us better understand your recent experience with FSP and how we can continually improve our efforts.

1. How would you rate the overall quality of the shipment?
Poor   1    2    3    4    5      Excellent
2. How would you rate the quality of packing?
Poor   1    2    3    4    5      Excellent
3. How would you rate the delivery process on providing the product(s) when expected?
Poor   1    2    3    4    5      Excellent
4. Did you experience any problems related to your product delivery?
Yes    No   
5. At Question 4, if you had a problem with the delivery process, please indicate in which area(s) the problem occurred.
Delivered to the wrong location
Delivered the wrong product
Delivered the wrong quantity
Could not determine the status of order
Could not trace location of shipment
Product(s) was damaged
Product(s) did not arrive when expected
Other

6. How would you rate the overall resolution of your issue or question?
Poor   1    2    3    4    5      Excellent
7. If you are still experiencing a problem with the delivery, what can FSP do to help find a resolution?
8. Based on your experience with FSP's delivery process, how likely are you to continue to ship with FSP?
Not At All Likely   1    2    3    4    5      Extremely Likely
9. How likely would you be to recommend FSP to a friend or business colleague?
Not At All Likely   1    2    3    4    5      Extremely Likely
10. How would you rate the overall quality of service you received?
Poor   1    2    3    4    5      Excellent
11. Looking at your overall experience with FSP, what one thing could we do to improve our relationship with you?
12. Any comments on our website, or functionality you'd like us to add?
13. If you are experiencing a problem and would like someone to follow up with you, please provide your contact information below. A FSP Customer Relations Representative will be in touch with you shortly.
14. First and Last Name
15. Company Name
16. Contact Phone
17. Email Address

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Customer Feedback